Shipping and Delivery

Shipping policy

All original art & paintings orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Shipping can take a further 3-4 business days to arrive.  A tracking number will be provided to you once the items have shipped.

Art prints, clothing & accessories can take 2-7 days to be processed and may take a further 2-7 days to ship out to you.

Some items may not ship together, as we use third party suppliers for some of the art prints and accessories.  In that case, separate tracking numbers will be provided.

Domestic Shipping Rates and Estimates

USA Only

*All orders ship from the USA

For calculated shipping rates: All order values above $50 ship for FREE

For simple flat rate shipping: We offer $2.99 flat rate shipping for all order values under $49.99.

Shipping charges for your order will be calculated and displayed at checkout. 

 

Local delivery

Free local delivery is available for orders over $300 within Florida, USA For orders under $299, we charge $0 for local delivery.

Deliveries are made from 9 AM - 5 PM on weekdays. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

In-store pickup

We do not offer in-store pick up yet.

International Shipping

We do not offer international shipping at the moment.

But please contact us at inf@baobablost.com to make individual purchasing and shipping arrangements for out of USA clients.

How do I check the status of my order?
Your order may be subject to import duties and taxes (including sales tax), which are incurred once a shipment reaches your destination country. [First Knight LLC] is not responsible for these charges if they are applied and are your responsibility as the customer.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at info@baobablost.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 15 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at info@baobablost.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@baobablost.com